UNIVERSITY LIBRARY RESEARCH HELP POLICY

Questions Librarians & Research Assistants Can & Cannot Answer

The library provides research assistance to students, faculty, and staff through a variety of in person and online methods. Services include working with patrons to identify information needs, find and evaluate sources, create search strategies, manage research, give proper credit to sources, and conduct other research related activities. Our staff do not conduct research for users but rather they facilitate the development of patrons’ information literacy skills by teaching them how to conduct research themselves. In addition, library staff do not assist with proofreading or writing mechanics nor interpret statistical, legal, or medical information.

Responding To Electronically Submitted Questions

Questions submitted by email or text message after 10 p.m. will be answered the following day.

Chat

Users may lose chat privileges and be blocked from the system if they fail to adhere to the library’s code of conduct.

Research Consultation Appointments

For research inquiries requiring more than ten minutes of one-on-one assistance, students, faculty, and staff are encouraged to schedule a one hour appointment with a librarian. It is recommended but not required to schedule the appointment with the corresponding subject liaison librarian.

Appointments can be made or cancelled anytime prior to the appointment time. Users are requested to cancel their appointment either through the system generated confirmation email or directly with the librarian before the start time of the appointment. Librarians will wait 15 minutes before considering the requester a no-show.