Email FAQ

What is my mailbox quota?

The default maximum size of your campus mailbox is 500MB. If you find that you need more space, you can submit a help desk ticket for a quota increase. Increases are granted in 250mb increments.

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How do I know how much of my quota is being used?

In the Outlook client, right click on the name of your mailbox (displayed at the top of the folder list). Select Data File Properties. Near the bottom left of the Properties window, click on the Folder Size button.

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All of my mail is important and I don't want to erase any of it, what can I do?

You have the ability in Outlook to archive your older messages. This will remove it from your working mailbox, but store a copy in an archive repository. Your archives should reside on your H: drive, not your local drive. The H: drive server is backed up nightly. Archives are searchable and accessible in your Outlook, so you can find the message that you need.

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What is the maximum message size that I can send and receive?

The maximum message size for both incoming and outgoing messages is 10MB. For the campus lists, DH Email is 80KB and the Full Time Faculty list is 1MB. If you need to send a file attachment larger than 10 MB, then you must use ftp, sftp or a third party web transfer site like transferbigfiles.com.

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Can I use the full Outlook client at home?

Yes, but you will have to VPN into the campus. You will have to apply for a VPN account.

Click this link for more information.

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Can I use a POP or IMAP client?

Yes, set your incoming POP3 server to pop7.csudh.edu or incoming IMAP4 server to owa.csudh.edu (SSL Enabled) and your outgoing smtp server to smtp7.csudh.edu (Override port 25 with 587). You may have to configure additional security settings, which varies by client. Please contact the help desk for further assistance.

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OWA keeps asking me to login after a short period, why is that?

At the initial login page for OWA, at the top you can select between "This a public or shared computer" or" This is a private computer". The Public setting inactivity timeout is set to 15 minutes (if you spent more than 15 min. composing an email or reading something, that doesn't count as activity). This is for security purposes. If you are using a computer in a public area (like a library) to access your email and you forget to logout, then it would automatically prevent access to your account after 15 minutes of inactivity. The Private setting has an inactivity timeout of 24 hours. So if you are at home, make sure that Private computer is checked.

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I seem to be missing features in OWA, why is that?

If you are using a web browser other than Internet Explorer, then by default, you are placed in Outlook Web Access Light. Only Internet Explorer gives you the full functionality of OWA. You can check/uncheck this box when using Internet Explorer, but any other browser can only perform in Light mode.

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My passwords are out of sync between MyCSUDH/Blackboard and email access, why?

Always make sure that you change your password only at http://dhnet.csudh.edu. Although a Windows password expiration reminder may pop up and ask if you wish to change it now, DO NOT change your password in Windows. This will cause your passwords to get out of sync. All password changes need to be done at dhnet.

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How can I find out when my password will expire?

If you can remember the date or approximate date that you last changed your password, you can click on this link: pwdexpire to get the exact date. When you change your password through http://dhnet.csudh.edu, after successfully changing your password, you will be given the date that your password will expire. Please place a password expiration reminder in your Outlook calendar a couple of days prior to that date.

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