MyCSUDH FAQ for Students and Employees

Who do I contact if I forget my login information?

User support is provided through the IT Help Desk. Submit a request for help online at IT HelpWeb or call extension 2500 (310.243.2500).

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What happened to the online Class Schedule Addendum?

There will still be a Class Schedule Addendum for modifications to the narrative portion of the class schedule. However, changes to the course offerings list such as adds, room changes, cancellations, and other class modifications will not be included. In the Student Center of PeopleSoft, the class schedule is dynamic. Any modifications will be posted to the class section in the Notes section. Examples:

This section has been ADDED since the printed version of the class schedule.

This section has been CANCELLED.

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What is the Class Number?

The 5-digit number that identifies the class section is known as the Class Number (CN). The first digit represents the term in which the class is offered:

 Class Number1xxxx =Winter
  2xxxx =Spring
  3xxxx =Summer
  4xxxx =Fall

 

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What is a Combination Class?

A Combination Class is a class that is taught by the same instructor on the same dates, times, and location as one or more other class sections. In the printed schedule, classes like these will have COMB printed under the class title along with the classes that are combined together. Example:

41955LBR49505Special Topics3.0SEMT# 7:00-9:45 PMSCC601P Kalayjian63
    Literature, Class and Work        
    COMB IDS 330, LBR 495        

 

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What are Permission Numbers or PNs?

In PeopleSoft, Permission Numbers are used:

  • When a class requires department consent. In this case, students will be required to go to the department of that particular class to get approval to enroll in that class. Approval or consent is shown by the department giving the student a Permission Number or PN. This number can then be used in addition to the class number to register for the class. Permission Numbers can only be used once and expire when the regular registration period ends. Students should still be required to meet the class requisites prior to granting a PN.
  • When a class is set to check for pre-requisites electronically and the student has not met the pre-requisite(s). The student will be required to go to the department of that particular class to get approval to enroll in that class, either by showing proof that the pre-requisite(s) was taken elsewhere or that the pre-requisite was met by some other means. Approval for meeting the pre-requisite(s) is shown by the department giving the student a Permission Number or PN. As above, the PN can then be used in addition to the class number to register for the class; it can only be used once and expires when the regular registration period ends. PNs also override class consent restrictions and all requisites. Therefore, departments are responsible for carefully monitoring the distribution of PNs to students. Distribution of PNs for each class section will be based on the enrollment limits set for each section. Departments can request additional PNs for a class through Admissions & Records.

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What are Late Registration Permission Numbers or LRPNs?

Late Registration Permission Numbers or LRPNs are numbers given by instructors to students to enroll in a class during the late registration period. LRPNs can only be used once and expire at the end of the late registration period. Unlike Permission Numbers, the LRPNs override class requisites, enrollment limits, and consent requirements, so instructors must monitor these closely before distributing LRPNs to students. Instructors will have access to view their LRPNs online.

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What is a multi-component class?

A course that is taught in more than one mode of instruction (lecture/lab or seminar/activity for example) is known as multi-component courses. When the components of the course are scheduled, they are scheduled separately and share the same course number. To help students identify which component is which, the printed class schedule includes a column that designates which component the class section represents. All components of a multi-component course must be taken concurrently because they are co-requisites of each other.

Example of a multi-component, lecture/activity course:

Screenshot of an example of a multi-component, lecture/activity course

Component Abbreviations:

  1. ACT = Activity
  2. CLN = Clinical
  3. DIS = Discussion
  4. LAB = Laboratory
  5. LEC = Lecture
  6. SEM = Seminar
  7. SUP = Supervision

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Why does the printed University Catalog and other documents list developmental classes differently then they are displayed in Student Center and in the printed class schedule?

In PeopleSoft, the system does not recognize leading zeroes in a course number as real numbers. Therefore, it does not display the leading zeroes when a course number begins with zeroes.

Examples: In the printed University Catalog, ENG 088, ENG 099, MAT 003, MAT 009, MAT 010L, MAT 013, MAT 014, MAT 015 and MAT 016 are the same courses as ENG 88, ENG 99, MAT 3, MAT 9, MAT 10L, MAT 13, MAT 14, MAT 15, and MAT 16 respectively in the printed class schedule and in Student Center.

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How do students add classes once the term begins?

Students are directed to MyCSUDH for all services. Once they log in, they should be directed to the Student Center to add classes, drop classes, search for classes and view their schedule.

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Will students receive any type of training before they register for the first time?

We will provide training to new students at New Student Orientation. All other students will need to refer to the instructions in the Class Schedule or contact the Registration helpline for assistance.

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Student Financials

Will students be able to pay online in Peoplesoft?

Students will be able to pay their bills online through MyCSUDH by credit card or e-check.

Are fees assessed immediately?

Student fees are calculated after a student adds or drops classes when the student or a DH staff member accesses the students account. For accounts that are not accessed on the day of registration, the student fees are calculated in batch at night to speed access to the correct account information in subsequent inquiries.

Can I pay before I register for classes?

CSUDH requires payment only after you register for classes.

What type of payments do you accept?

We accept cash, personal checks, cashier’s checks and money orders. We also accept MasterCard, VISA, and Discover Card for payments.

Where do I go to purchase my parking Permit?

Parking permits are sold at the Cashier’s Office located in WH270 or at MyCSUDH.

Where is the Cashier’s office located and what are the telephone numbers and fax number?

The Cashier's Office is located in WH270, telephone (310) 243-3812, fax (310) 516-4432.

How long will it take to clear a Financial Hold?

Financial Holds are cleared the day after we receive payment.

If I change my mind after I register, will my classes automatically be dropped?

No, students are not automatically dropped from classes. It is the student’s responsibility to drop classes. 

Will I owe Financial Aid money if I drop after I receive the aid?

Yes, you may owe back Financial Aid money. Contact the Financial Aid Office regarding amounts owed.

When and how will my financial aid be disbursed?

All checks are mailed to your current mailing address. The first checks for the fall semester are usually mailed just before the semester begins. Any subsequent disbursements are mailed on Mondays and Thursdays.

I have not received my financial Aid Check.

You will need to come in and complete a stop payment form in the Student Financial office. It usually takes 2-3 days to reissue a check.

My job paid for my tuition. Who will get the refund?

A refund can only be issued in the name of the company or organization that paid the fees.

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Financial Aid

In the past the Financial Aid Office was able to change home address and phone number information. Is that still the case?

No. The Financial Aid Office is not able to change address and phone information. Any student who is or ever has been employed by the university, including those who were/are Student Assistants or earned Federal Work Study, are directed to Human Resources for these changes. Students who are not employed are directed to the Registrar’s Office.

When inquiring about Departmental Scholarships, who should be contacted?

Inquiries can still be made to the Director of Financial Aid as well as the Scholarship Coordinator.

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Review/Change my Phone Number

  • Log into MyCSUDH [opens in new window]. Scroll down to the personal info section of the page:

Screenshot of personal information section of the page

  • Click Phone. The Phone Numbers page displays with your current telephone information. Your primary contact number is displayed with a marked checkbox:

Screenshot of entering your phone number

  • As a student, you can specify a main number (presumably home or office) and a cellular number. If your record already shows these two numbers, nothing happens if you click Add a Phone Number.
  • On the other hand, if your record shows one telephone number and you want to add a second one, click the Add a Phone Number button.
  • Click the down arrow to select the phone type.
  • Then enter the phone number. When complete, click the Save button. Then see a Save Confirmation message:

Screenshot of phone number save confirmation

  • If you need to remove a phone number, click the associated Delete button.

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Review/Change my Email Address

  • Log into MyCSUDH [opens in new window]. Scroll down to the personal info section of the page:

Screenshot of personal information section of the page

  • Click Email. The Email Addresses page displays with your on-campus (toroMail) email address:

Screenshot of adding or deleting your email addresses

  • If your record shows just your toroMail address [as above] and you want to add a second one, click the Add an Email Address button.
  • Click the down arrow to select Other.
  • Then enter the email address. When complete, click the Save button. Then see a Save Confirmation message:

Screenshot of email saved confirmation

  • Note: If your record already shows two email addresses [as below], nothing happens if you click Add an Email Address.

Screenshot of entering your email address

  • If you need to remove an email address, click the associated Delete button.

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Are you having trouble making a payment?

Students are reporting having display problems--blank screens--while attempting to make a payment in toroPay. The students also report that they are using MS Internet Explorer 8 to access MyCSUDH and toroPay.

The current solution is to use the Firefox browser, rather than Internet Explorer to access MyCSUDH (and toroPay). Firefox is a free download from Mozilla.com.

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Find a Term

[Download PowerPoint Viewer here]

  • Log into MyCSUDH. Click Student Center or Manage My Enrollment to see:

Screenshot of student center section

  • Click Search for Classes, then see:

Screenshot of searching for classes

  • Click Go to search for classes in the selected term.

Use the Schedule Planner [PowerPoint] (1.5 MB)

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Get Final Grades

  • Log into MyCSUDH. Click Student Center or Manage My Enrollment to see:

Screenshot of student center section

  • Click My Class Schedule , then see:

Screenshot of selecting term and career

  • Select a term (by clicking the radio button), then click Continue. You'll see your final grade(s) for the selected term:

Screenshot of final grade and class schedule

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Get Unofficial Transcript

  • If you are not able to log into MyCSUDH (i.e., you've been away from CSUDH for several semesters), you can get your unofficial transcript at toroWeb. If you don't know your toroWeb login information, request it with an online request to the IT Help Desk.

  Otherwise, log into MyCSUDH and click Student Center under the Student tab to see:

Screenshot of student center setion

  • In the drop down box showing other academic..., click Unofficial Transcript, then Go to button, and see:

Screenshot of view unofficial transcript

  • Then select CSU Dominguez Hills and Student Unofficial Transcript and click go. Your transcript will be displayed, and you can print it with your browser's print feature.

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MyCSUDH - Employee

Log into MyCSUDH. View the HR self service section listed under the Employee tab:

Screenshot of employee personal information section

Click View Paycheck or View Benefits Summary to view recent paychecks or current benefit elections, respectively. At Maintain Personal Information, you can view and/or modify your home/mailing addresses, telephone numbers, emergency contacts, or email addresses.

Note: To request a change to Employee Information or Ethnic Group, contact Payroll Services at (310)243-3769.

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Change Home/Mailing Addresses

  • Log into MyCSUDH. Select Maintain Personal Information under hr self service:

Screenshot of employee personal information section

  • Under Addresses, see your current home and mailing addresses. Your home address is your primary, legal address and is used for payroll, taxation, and benefits mailings. Mailing address is currently not being used.

 To add, change, or delete an address, click Change home/mailing addresses. Click Edit button to get to the Edit Home Address screen:

Screenshot of editing home address

  • When complete, click the Save button, then click Return to Personal Information.

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Change Phone Numbers

  • Log into MyCSUDH. Select Maintain Personal Information under hr self service:

Screenshot of employee personal information section

  • At the Personal Information screen, scroll down to Phone Numbers. See your current telephone information. Your primary contact number is displayed with a marked checkbox. To add, change, or delete a phone number, click Change phone numbers to see:

Screenshot of editing phone numbers

  • To add additional telephone numbers, click the Add a Phone Number button.
  • Select the phone type:

Screenshot of selecting your phone type

  • Then enter the phone number. When complete, click the Save button. Then see a Save Confirmation message:

Screenshot of phone number save confirmation

  • If you need to remove a phone number, click the associated Delete button.
  • Click Return to Personal Information.

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Change Emergency Contacts

  • Log into MyCSUDH. Select Maintain Personal Information under hr self service:

Screenshot of employee personal information section

  • Scroll down to Emergency Contacts. Note: It may be helpful if you provide the University with the name of at least one individual to contact in the event of an emergency. If you provide more than one emergency contact, you must indicate which individual is your primary emergency contact. To add, change, or delete an emergency contact, click Change emergency contacts. Click Edit button  to get to change or add an emergency contact.
  • Complete the information at Emergency Contact Detail:

Screenshot of editing an emergency contact

  • Note that this screen allows you to enter an additional phone number.
  • Click Delete to remove an emergency contact from your list of emergency contacts.
  • When complete, click the Save button, then click Return to emergency contacts.
  • Be sure to establish/review the person you've designated as primary contact.
  • Click Return to Personal Information.

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Change Email Addresses

  • Log into MyCSUDH. Select Maintain Personal Information under hr self service:

Screenshot of employee personal information section

  • Scroll down to see e-mail addresses already on file for you. Your campus e-mail addresses is listed as your Business address, and it cannot be changed or deleted. However, to add or delete a personal e-mail address, click Change email addresses. (To change an e-mail address, delete the old one, then add the new one.) Click Add an email address to see this row:

Screenshot of adding or deleting an email address

  • Leave the drop-down box blank. (Individuals cannot change their on-campus e-mail addresses.)
  • When complete, click the Save button, then click Return to Personal Information.

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