ACCOUNT MANAGEMENT FAQ

I don't know my Username.

STUDENTS

If you don't know your username you can retrieve it online by going to my.csudh.edu and then clicking on the "Forgot Username" link  located in the Account Support section of myCSUDH.

Please note that you may use either your 9-digit student ID number OR your social security number in order to retrieve your username.

FACULTY and STAFF

Please contact the Help Desk at (310) 243-2500 for further assistance. The Help Desk will verify your account status or assist you with obtaining an account if you don’t have one.

I don't know my password.

STUDENTS

The steps to retrieve your password are as follows:

  1. Go to https://dhnet.csudh.edu/students
  2. Enter your CSUDH username
  3. Type the fuzzy word where it says "Enter the word above" and then click “Go to Password Reset Form”.*
  4. You will then be prompted to enter your 6 digit date of birth in the following format (mmddyy), the last 4 digits of your social security number, and to create a new password. Please note the password requirements listed on that page when creating your new password.
  5. Click change password.

After your password has been successfully changed, you can use it immediately.

* If we don’t have your date of birth or social security number on file then you will be directed to a form that will ask for your information so that the Helpdesk can manually lookup your account information and reset the password for you.

FACULTY and STAFF

The steps to retrieve your password are as follows:

  1. Go to https://dhnet.csudh.edu/change.php
  2. Enter your CSUDH username.    
  3. Type the fuzzy word where it says "Enter the word above" and then click “Go to Password Reset Form”.
  4. You will then be prompted to answer security questions that you have previously setup and to create a new password. Please note the password requirements listed on that page when creating your new password.

If you are unable to reset your password online then contact the Helpdesk at (310) 243-2500.

I don't know my Activation Code.

STUDENTS

The steps to retrieve your activation code are as follows:

  1. Go to https://dhnet.csudh.edu/students
  2. Enter your CSUDH username
  3. Type the fuzzy word where it says "Enter the word above" and then click “Go to Password Reset Form”.*
  4. You will then be prompted to enter your 6 digit date of birth in the following format (mmddyy), the last 4 digits of your social security number, and to create a new password/activation code. Please note the password requirements listed on that page when creating your new password/activation code.
  5. Click change password.

After your password/activation code has been successfully changed, you can use it immediately to activate your account at my.csudh.edu.

* If we don’t have your date of birth or social security number on file then you will be directed to a form that will ask for your information so that the Helpdesk can manually lookup your account information and reset the password/activation code for you.