Outlook Exchange/Outlook Web Access (OWA) 2013 FAQ

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Does my access to email change?

No. Nothing changes. All users will access their email the same way they do today.

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Do I need to reconfigure my mobile devices?

You should not need to change your mobile device configuration. If you encounter problems on your IPAD, IPHONE or Android devices please see attached instructions on how to resolve the problem.

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What will happen to my email that is archived on my PC?

The email that is archived on you PC can be copied into the new email system. Contact the helpdesk and open a ticket and a technician will contact you to perform the task.

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What is new in Outlook 2013, and is there anything new I need learn.

The graphical interface is still the same as 2010, however there are new features. We encourage you to take the training provided on lynda.com. Instructions for the training can be found in our online support guide [PDF].

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If I encounter problems with my email who do I contact?

Contact the helpdesk at x.2500 or (310) 243-2500. You may also open a Help Web ticket for support.

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Will I lose any of email?

No, all of your email will be migrated to the new email system.

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Do I need to archive my email in future?

No, the email system will archive your email automatically to storage.

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Will I still be able to access my email through a web browser?

Yes, however, the user interface is different. Please go to lynda.com for training. Instructions for training can be found in our online support guide [PDF].

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