About I.T.

The Division of Information Technology led by the Office of the Vice President and Chief Information Officer provides leadership and support solutions that improve the teaching, learning, research, and administrative environment of the University.

The Vice President/CIO provides overall management of the IT Division, which is comprised of six areas:

  • Academic Technology
  • Enterprise Applications
  • Information Security (ISO)
  • Infrastructure & Production Services
  • User Services
  • Service & Financial Management

ACADEMIC TECHNOLOGY
Provides instructional design; media conversion, production, and distribution; web design for faculty; and audio-visual and technology support for instructional programs.

ENTERPRISE APPLICATIONS 
Responsible for the installation, customization, and support of administrative computing applications, such as PeopleSoft suites, MyCSUDH portal, and the iToros mobile app.

INFORMATION SECURITY OFFICE (ISO)
Supports the central mission of the University by assuring confidentiality, integrity, and availability of its information and information systems. The ISO is responsible for the security of all protected information collected, used, maintained, or released by the University as well as assuring campus compliance with federal, state, California State University (CSU), and CSUDH information security mandates.

USER SERVICES 
Delivers technical support to faculty, staff, and students. Desktop services are offered to faculty and staff for technical support of state-owned desktop and laptop computers, mobile devices, various hardware and software needs, and remote access issues.

INFRASTRUCTURE & PRODUCTION SERVICES
Responsible for the operation, design, installation, security, and maintenance of the campus data network, including connections to the university’s network backbone (wired, wireless, VPN, etc.)

SERVICE & FINANCIAL MANAGEMENT

Ensures continuity of the technology services portfolio from implementation to retirement; ensures financial sustainability of technology portfolio; and ensures the awareness, exposure, and communication of services across the enterprise. Coordinates collaboration between the campus community and the CSU on information technology projects and initiatives as well as technical training on new and supported IT related products and services.

 

The Division of Information Technology executive office is located on the fourth floor of Welch Hall (WH), Room A-435 and the administration office is located on the third floor of Welch Hall (WH), Room A-380.  The executive office telephone number is 310-243-3655 and the administrative office telephone number is 310-243-3702.

If you need I.T. help, please call 310-243-2500 or complete the online form at: https://csudh.service-now.com/