The Facilities Services lock shop is responsible for the management of the campus master key system. The lock shop issues new keys and electronic key FOBs. In addition, the lock shop maintains the campus door locks, including the new electronic locks, standard keyed locks, office file cabinets, drawers, padlocks, keys to the swimming pool, and software-controlled key cabinets. The lock shop removes broken keys, completes core changes, and provides lock set repairs. The lock shop handles issues related to automatic door initial response problems, completes door closure repairs, completes repairs to building exit door hardware, and conducts preventive maintenance.
Access to campus facilities is essential to the smooth operation of the university. However, the need for access must be balanced by an equally critical concern for the security and integrity of the facilities and their contents. Therefore, all keys must be checked out in person with an authorized University Key Request form and photo identification.
The University Key Request form [PDF] must be filled out stating whom the key is requested by, whom the key is requested for, and the building and location to be accessed. All key request forms must be signed by the appropriate dean, department head, or his/her designee. The key request form is also available on the Facilities Services website under "Forms and Policies."
Students who require access to the swimming pool must complete a University Key Request Form-Student [PDF]. The completed form must be submitted to the Cashier’s Office (Welch Hall 270) with your student ID and a $10.00 nonrefundable service fee. The Cashier’s Office will verify that you are a currently enrolled student and accept your service fee. Your receipt becomes your approval to obtain a key fob from Facilities Services. Please attach your SERVICE FEE receipt from the Cashier’s Office to the key request form and submit to Facilities Services. A Lock Shop representative will call when the key is ready, and it will be available for pick up at the University Police Department the same day. A key will NOT be issued until you have read and signed the CSUDH Swimming Pool Rules [PDF].
Lost or stolen keys must be reported to University Police, which will require a signed statement from the responsible party describing the details of how the key was lost or misplaced. A replacement fee for each key lost or stolen must be paid by the responsible party at the Cashier's Office prior to issuance of the replacement(s), or separation from the university.
Upon separation from the university, employees and students must return all university keys to University Police, which is open 24 hours per day, seven (7) days per week. Alternatively, university keys may be returned directly to the lock shop between the hours of 7:30 am to 12:00 pm and 12:30 to 4:00 pm Monday through Friday, except holidays. A receipt will be issued for the returned keys.
For more information regarding the CSUDH Key Control Policy and Procedures, please refer to Presidential Memorandum (PM) 09-03 [PDF].
Twice a year at the daylight savings time intervals, the lock shop conducts the replacement of batteries in all university electronic locks and clocks with the assistance of the facility maintenance mechanics and facility workers.
The locksmiths are dedicated to providing quick response lock repairs and security to the campus community. Questions or concerns may be directed to:
Monday - Friday, 7:30 am - 4:00 pm
Location: Physical Plant (Map to Building 80) [PDF]
Manager, Building Trades