OBJECTIVES


Facilities Services will sustain a high-performance work culture.

Staff will remain responsive to customer needs.  We will maintain a work culture that enables and encourages employees to perform at their highest potential and to operate in a proactive, innovative, and values-driven manner.  We will always recognize the abilities of our employees as a cornerstone to our success by supporting professional development and cross-training.  We will continue to build and maintain our credibility through our emphasis on quality and responsiveness as the key components to every facet of our jobs.

Facilities Services will use resources effectively.

We will continue to use and establish a variety of management strategies to ensure that financial resources are deployed as effectively as possible from hiring and retaining a high performance workforce to continuously improving our administrative and business processes.  We will strive to balance competitive costs with quality service deliveries; work at holding contractors to the same standards against which we measure ourselves; and employ measurements and benchmarks to evaluate the quality of our work products, the efficiency of our operation, and our levels of responsiveness. 

Facilities Services will continuously meet or exceed customer quality of service expectations.

Facilities Services recognizes that quality customer service is the key building block of strategic direction.  We will continue to improve customer service, with an emphasis on our staff being even more proactive in asking customers about their needs and listening to customers to better understand about their needs; integrate and use advancements in technology to better serve customers; and develop innovative, accessible, accurate and timely communications systems.

Facilities Services will design, develop, and deliver services that are customer sensitive.

Staff will ultimately maintain a service atmosphere that is responsive to customers’ needs.  We will provide an environment for work and learning that encourages and values customer and employee input, promotes teamwork and flexibility across all levels and functions, maintains a commitment to safety, encourages unity, and makes coming to work -and learning -enjoyable.

Facilities Services will seek to maintain a positive public identity and relationship with customers.

Recognizing that customers are the key to Facilities Services' success, we will demonstrate a positive image of a trustworthy, equitable, cost effective, and well-managed organization. Our management team will lead by “example” and maintain its credibility by treating customers and staff fairly and with consistency; by being open to new ideas; by embracing the diversity of the work force and integrating it into the department culture; and by demonstrating its commitment to this vision.