Frequently Asked Questions - Accounts Receivable

Q. When are the payments due for the current semester?
A. Fee payment deadlines are found in the current semester Schedule of Classes. The deadlines are generally located on the inside cover of the schedule. You should purchase a Schedule of Classes for each semester you attend so you are aware of deadlines related to a particular semester.
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Q. Should I wait for a bill?
A. No, it states in the current Schedule of Classes that the student is responsible for paying fees by the deadline whether a bill is received or not. The University sends bills to anyone registered for the Regular University as a courtesy, however, Accounts Receivable does not recommend that you wait until you receive a bill to pay your fees. Pay your fees as soon as possible, and if you mailed your payment, we advise that you follow-up on the status of your account by calling the Toros System at (310) 243-2000 or online at ToroWeb.
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Q. Can I get my transcripts if I have made payment arrangements for my debt to the University?
A. No, your debt to the University must be completely paid before you can get transcripts.
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Q. How can I get a detail receipt for the fees I have paid?
A. Pay a $4.00 processing fee at the Cashier's Office. The Cashier's Office will create the itemized receipt for you. If you do not require a receipt on University letterhead, you can print out billing statements and payment history directly from the new Student Account Suite (available after July 1, 2006) that can be accessed through ToroWeb.
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Q. I am an older adult student, why have I been assessed the full registration fees?
A. In order to have your fees waived, you should have completed an Older Adult Fee Waiver form and submitted it to the Cashier's Office.
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Q. I will take classes through Extended Education. Where should I submit my third party contract?
A. Students taking classes through Extended Education should submit their third party contract directly to the Extended Education Department.
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Q. How long does it take to receive a refund?
A. Refunds are automatically calculated at the end of the add/drop period of the semester. For Summer, refunds are calculated after the end of add/drop for the second session. Because of the large volume of refunds to be processed at that time the largest refunds are processed first. Refunds are issued in the form they were received: refunds of credit card payments will be issued back to the credit card that was used to make the payment, including debit/check cards used as credit cards; refunds of cash, check, electronic check, or debit card will be issued via check or electronic fund transfer. Most refunds are issued within three weeks after the end of add/drop, but some refunds can take as long as six weeks. If you have not received a refund by the end of six weeks AFTER the end of add/drop, please contact Student Financial Services.
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Q. How much of a refund should I expect to receive?
A. Please refer to the refund percentage table for the term and calculate the amount of fees you should be charged. Subtract that amount from all payments you have made. This is the refund amount, less $10 processing fee and any other non-refundable fees (i.e. ID card, installment plan fees, etc.).
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Q. Do I get a refund if my fees were paid by Financial Aid?
A. The Financial Aid Department determines your total financial aid disbursement. (Please check with them if you dispute the total disbursement amount.)
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Q. May I personally pick up my refund check?
A. Yes, please notify Student Financial Services and request that they hold the check for pick up. Student Financial Services will give you an approximate date and time that the check will be available. Be sure to bring your student I.D. and another picture I.D. when picking up the check.
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Q. If I paid my tuition and fees with my credit card, can you send me a check instead of crediting back my credit card?
A. No, we are unable to issue checks for payments made by credit card. All refunds will be credited back to the original credit card used unless the payment was made over 1 year ago.
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Q. If someone paid my tuition and fees other than me, can a refund be issued in their name?
A. No, a refund can only be issued in the name of the student whose account reflects the credit, regardless of who paid the fees.
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Q. Is there a fee to participate in the Installment Payment Plan?
A. Yes, the fee to participate in the Installment Payment Plan is $33.00 and is non-refundable.
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Q. If I have an outstanding balance owed from a previous semester, can I participate in the Installment Payment Plan?
A. No, if you owe any money from the previous semester, it must be repaid before you are allowed to participate in the Installment Payment Plan. Only the Student Financial Services supervisor may make exceptions.
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Q. Are there any charges for making an installment payment late?
A. Yes, there is a $20.00 late payment fee for each late installment payment.
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