1.   What is direct deposit?

Direct deposit is a way to have student refunds electronically deposited into your bank account instead of waiting for a check to be mailed to you.
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2. Where do I go to sign up for direct deposit?

Sign up at my.csudh by following the instructions in the student user guide.
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3. If I set up my direct deposit information through the Wells Fargo direct deposit refund preference site do I have to set it up again?

Yes. For security reasons the information provided through the Wells Fargo direct deposit preference site will not be transferred to the CSUDH direct deposit site. You must log into the student portal at my.csudh.edu, and enter the bank account information where you want your refund sent. If you do not provide any bank information you will receive your refund via check.
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4. What are the benefits of direct deposit?

  • Receive your refund faster in approximately 2 to 3 days, instead of 7 to 10 business days for a check to reach you by mail.
  • Save time, there is no need to make a trip to the bank.
  • Eliminate lost or stolen checks and additional waiting time to receive a replacement check.

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5. What information do I need to set up direct deposit?

You should have your bank routing number and checking or savings account number. It is critical that the information is accurate when you enter it. If the information is not accurate, your refund will be delayed.
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6. Why should I provide my bank account information if I do not expect to receive a refund?

There is no requirement to provide bank account information. However, if you provide it now and the University needs to deliver a refund to you in the future, the process is complete and you will receive your money without a delay. Most students receive at least one refund during their time attending the university so keeping your preferences current will allow you to get your money quickly and easily.
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7. What should I do if my refund was not deposited to my account?

Please allow up to three business days from the date the refund was posted on your student account to see the funds in your account. The timing depends on the bank you use. If the funds are not received by your bank after three business days contact:

CSU Dominguez Hills
Student Financial Services
email: sfs@csudh.edu
310-243-3780
Monday to Friday, 8:00 a.m. - 5:00 p.m. Pacific Time

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8. What if my bank account was closed after I chose my refund preference?

You are the only one that can change your bank account information. You should immediately go to your Student Services Center on MyCSUDH.edu and enter the new account number, or choose to have your refund mailed to you in the form of a check.
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9. Why was my refund a different amount than I expected?

For a detailed explanation of your refund amount, please refer to your Student Services Center at my.csudh.edu. If you need further assistance, contact:

CSU Dominguez Hills
Student Financial Services
email: sfs@csudh.edu
310-243-3780
Monday to Friday, 8:00 a.m. - 5:00 p.m. Pacific Time

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10. How do I get my refund if I don't have a bank account?

You can have your refund mailed to you via check, then cash that check at a bank. You can go to any Wells Fargo banking location to cash the check as long as sufficient cash is available. Please take with you two forms of valid unexpired identification. Wells Fargo bankers may offer other options for assisting you with your refund.
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11. What address do you use to send me a refund check?

Your student account will normally have a permanent and a mailing address associated with it. We will use the mailing address on your student file with the University to mail the refund check to you.

To ensure that your refund check is sent where you want it to go, confirm the mailing address on your student account and change it as necessary. You are the only one who can change your address on your student account.
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12. Can I have a check sent to an international address?

Mailing refund checks to international addresses can be accommodated by CSUDH but it is discouraged. We recommend changing your foreign mailing address on file with the University, to a valid domestic address. A better option would be to have your refunds directly deposited to a domestic US bank account. Refunds cannot be direct deposited internationally to a bank located outside the United States.
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13. If I choose to receive a check, will a hold be placed on my refund when I deposit it to my bank account?

Holds on deposited checks depend on a number of different factors, so you should ask your financial institution whether a hold will be placed on your refund check. For the fastest access to your funds, sign up to have your money deposited directly into your bank account.
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14. What if the refund check is lost in the mail?

Any refund check that is lost in the mail can be replaced. Ten days after the issue date of the check, you must sign an affidavit for stop payment at the Student Financial Services Office (WH270). Upon completion of the affidavit, the stop payment will be placed, a replacement check will be issued and sent to the mailing address on your student account. You should review your mailing address and keep it current for faster receipt of refund checks.

A better option is to enroll in direct deposit on your Student Services Center to avoid issues with lost mail.
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15. How long does it take to receive a replacement check that was lost in the mail?

A replacement check will be mailed to the mailing address on your student account within two to five days of receiving the stop payment. You should review your mailing address and keep it current for faster receipt of refund checks. A better option is to enroll in direct deposit on your Student Services Center to avoid issues with lost mail.
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