Website Questions - FAQs

1. What does Wells Fargo have to do with my refund?

2. How do I access the secure refund preference site, hosted by Wells Fargo bank?

3. What do I need to do to sign on to the website for the first time?

4. What should I do if my temporary password sent to me via email expired?

5. What should I do if I forgot my username or password?

6. Who can help if I can't remember the answer to my Shared Secret?

7. Why am I getting an error message if my student ID is correct?

8. I can't seem to sign on no matter what I do. How do I get help?

9. Why should I provide my bank account information if I do not expect to receive a refund?

10. Direct Deposit into my Wells Fargo account offers a Debit Card Number option. How does that work?

11. Will Wells Fargo securely store refund preference account information for students who have already signed up for Direct Deposit?

12. I input my personal banking information into the secure refund preference website. Is my information safe?

Refund Questions - FAQs

1. What is the fastest way to get my refund from California State University Dominguez Hills?

2. I previously indicated direct deposit as a refund preference, will I need to select direct deposit as a refund preference again?

3. How do I verify the refund preference account number I entered when I set my refund preference on the website? How do I make changes to the refund preference account number I provided?

4. Where's my refund?

5. Where can I find a list of my refunds?

6. What should I do if my refund was not deposited to my account?

7. What if my bank account was closed after I chose my refund preference?

8. Why was my refund a different amount than I expected?

9. How do I get my refund if I don't have a bank account?

10. What address do you use to send me a refund check?

11. Can I have a check sent to an international address?

12. If I choose to receive a check, will a hold be placed on my refund when I deposit it to my bank account?

13. What if the refund check is lost in the mail?

14. How long does it take to receive a replacement check that was lost in the mail?

15. Why is my check coming from the Wells Fargo facility located in Tempe, Arizona?

1.   What does Wells Fargo have to do with my refund?

Wells Fargo collects your refund payment preference and sends your refund to you on behalf of California State University - Dominguez Hills. Wells Fargo acts as our payment processor within the banking industry.
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2. How do I access the secure refund preference site, hosted by Wells Fargo bank?

Sign on to MyCSUDH and click on "Student Refund" which will re-direct you to the secure site hosted by Wells Fargo Bank.
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3. What do I need to sign on for the first time?

You need your student ID number (found on your student ID card) and the temporary password that was sent to your university-provided email address, ending in @toromail.csudh.edu. When you sign on successfully for the first time, you'll be prompted to create a new username and password.

You can only use your student ID number as your username the first time you sign on to the website. Once you establish your permanent username, your student ID number will no longer work in the username field.
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4. What should I do if my temporary password sent to me via email expired?

Please call Wells Fargo Online Customer Service at 1-866-385-8947. Online Customer Service is available 7 days a week from 5:00 a.m. to 9:00 p.m. (Pacific Time).
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5. What should I do if I forgot my username or password?

Please click on the "Forgot Username" or "Forgot Password" link on the sign on page and follow the instructions to request your username or a new temporary password. Wells Fargo can only provide permanent usernames. Student ID numbers can be found on your Student ID Card, or go to MyCSUDH and login to the Student Center.
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6. Who can help if I can't remember the answer to my Shared Secret?

Please call Wells Fargo bank's Online Customer Service at 1-866-385-8947. Online Customer Service is available 7 days a week from 5:00 a.m. to 9:00 p.m. (Pacific Time).
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7. Why am I getting an error message if my student ID is correct?

If you have already created a username, your student ID can no longer be used to sign on. If you can't remember your username, click on the "Forgot Username" link on the sign on page and follow the instructions to get your username.
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8. I can't seem to sign on no matter what I do. How do I get help?

Please call Wells Fargo bank's Online Customer Service at 1-866-385-8947. Online Customer Service is available 7 days a week from 5:00 a.m. to 9:00 p.m. (Pacific Time).
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9. Why should I provide my bank account information if I do not expect to receive a refund?

There is no requirement to provide bank account information. However, if you provide it now and the University needs to deliver a refund to you in the future, the process is complete and you will receive your money without a delay. Most students receive at least one refund during their time attending the university so keeping your preferences current will allow you to get your money quickly and easily.
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10. Direct Deposit into my Wells Fargo account offers a debit card number option. How does that work?

Wells Fargo wants to make the refund preference selection task easier for our student customers. So we built a process to allow you to use your Wells Fargo Debit Card number to set your "Direct Deposit into my Wells Fargo account" preference.

Here's how it works: Wells Fargo customers select Debit Card Number from the drop down list. Enter the number, typically 16 digits, found on the front of your Wells Fargo Debit Card into the "Debit Number" field. Click "View Accounts". You will be presented with the last four digits of the primary checking and/or savings account number linked to your Wells Fargo Debit Card. Click on the account into which you prefer to have your money automatically deposited. Click "Submit".
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11. Will Wells Fargo securely store refund preference account information for students who have alreadysigned up for direct deposit?

Yes. Your refund preference and bank account information will be securely stored with Wells Fargo. The website is available anytime. Please visit the website to make changes and keep your account information up to date.

Your account information will be automatically deleted from bank records when you are no longer enrolled as a CSU Dominguez Hills student.
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12. I input my personal banking information into the secure refund preference website. Is my information safe?

Your personal banking information (checking, savings, or debit card number) is safely stored with Wells Fargo. In fact, you are the only person who can see the last four digits of the account or debit card number you provided when you set your refund preference. You may access the secure refund preference website hosted by Wells Fargo anytime to confirm accurate information. Wells Fargo bankers and CSUDH employees do not have access to your refund preference account numbers.

If in doubt, enter your refund preference account or debit card number again, on the "Choose How to Receive your Refunds" page within the secure refund preference site hosted by Wells Fargo.
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1. What's the fastest way to get my refund from California State University Dominguez Hills?

The fastest way to get your refund from CSU Dominguez Hills is to have it deposited directly into your new or existing Wells Fargo checking account. Wells Fargo is the payment processor and the funds do not require routing to another bank; therefore, the funds will be deposited into your account on the next business day, if not earlier. Speak with a Wells Fargo banker to learn more. Direct deposit of your refunds to a Wells Fargo account is an option. You may choose to have your refund direct deposited into any domestic bank checking or savings account.
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2. I previously indicated direct deposit as a refund preference, will I need to select direct deposit as a refund preference again?

No. Your direct deposit refund preference is securely and safely stored with Wells Fargo. You may visit the refund preference site anytime to confirm accurate refund preference account information. Please use the permanent username and password you established the first time you entered the website.

You will be able to view only the last four digits of the account number you entered as a security measure to protect your account data. If in doubt, enter your refund preference account or debt card number again, on the "Choose How to Receive you Refunds" page within the secure refund preference site hosted by Wells Fargo.
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3. How do I verify the refund prefernce account number I entered when I set my refund preference on the website? How do I make changes to the refund preference account number I provided?


You are the only person who can see the last four digits of the account or debit card number you provided when you set your refund preference. Wells Fargo bankers and CSUDH employees do not have access to your refund preference account number. You may access the secure refund preference website anytime to confirm or update account information, by using the permanent username, permanent password, and secret question and answer you established the first time you entered the site
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4. Where's my refund?

If the refund is noted on the student account activity on your Student Center at MyCSUDH.edu there are several things you can do. If you have signed up for direct deposit, you will receive an email notification that an attempt has been or will be made to send funds electronically to your bank account. In the email notification, there will be a PDF document attached that will provide detail information about the direct deposit transaction. You can also contact your bank to verify if the funds have been received. Remember, it may take up to three business days to transfer the funds to your account. If you are receiving a check, it may take up to 10 days for the check to reach you by mail.

For questions, please contact:

CSU Dominguez Hills
Student Financial Services
email: sfs@csudh.edu
310-243-3780
Monday to Friday, 8:00 a.m. - 5:00 p.m. Pacific Time
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5. Where can I find a list of my refunds?

You have two options. Please visit your Student Services Center on MyCSUDH.edu. You may also click Refund History on the secure refund preference website hosted by Wells Fargo. Refund History on the refund preference site will show the date of the refund, Direct Deposit or Check, and the refund amount. The Refund History on the refund preference site begins with the first refunds processed for the University by Wells Fargo.
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6. What should I do if my refund was not deposited to my account?

Please allow up to three business days from the receipt of the direct deposit email notification to see the funds in your account. The timing depends on the bank you use. If the funds are not received by your bank after three business days contact:
CSU Dominguez Hills
Student Financial Services
email: sfs@csudh.edu
310-243-3780
Monday to Friday, 8:00 a.m. - 5:00 p.m. Pacific Time
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7. What if my bank account was closed after I chose my refund preference?


You are the only one that can change your bank account information. You should immediately change your refund preference account information by accessing the secure refund preference site hosted by Wells Fargo. Using the permanent user name and password you created when you first signed in to the site, enter the new account number, or choose to have your refund mailed to you in the form of a check.
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8. Why was my refund a different amount than I expected?

For a detailed explanation of your refund amount, please refer to your Student Services Center on MyCSUDH.edu. If you need further assistance, contact:

CSU Dominguez Hills
Student Financial Services
email: sfs@csudh.edu
310-243-3780
Monday to Friday, 8:00 a.m. - 5:00 p.m. Pacific Time
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9. How do I get my refund if I don't have a bank account?

You can have your refund mailed to you via check, then cash that check at a bank. You can go to any Wells Fargo banking location to cash the check as long as sufficient cash is available. Please take with you two forms of valid unexpired identification. Wells Fargo bankers may offer other options for assisting you with your refund.
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10. What address do you use to send me a refund check?

Your student account will normally have a permanent and a mailing address associated with it. We will use the mailing address on your student file with the University to mail the refund check to you.

To ensure that your refund check is sent where you want it to go, confirm the mailing address on your student account and change it as necessary. You are the only one who can change your address on your student account.
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11. Can I have a check sent to an international address?

Mailing refund checks to international addresses can be accommodated by CSUDH but it is discouraged. We recommend changing your foreign mailing address on file with the University, to a valid domestic address. A better option would be to have your refunds directly deposited to a domestic US bank account. Refunds cannot be direct deposited internationally to a bank located outside the United States.

Remember to update your mailing address whenever you would like your checks sent to a different location. You can still maintain the foreign address as a permanent address.
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12. If I choose to receive a check, will a hold be placed on my refund when I deposit it to my bank account?

Holds on deposited checks depend on a number of different factors, so you should ask your financial institution whether a hold will be placed on your refund check. For the fastest access to your funds, sign up to have your money deposited directly into your bank account.
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13. What if the refund check is lost in the mail?

Any refund check that is lost in the mail can be replaced. Ten days after the issue date of the check, you must sign an affidavit for stop payment at the Student Financial Services Office (WH270). Upon completion of the affidavit, the stop payment will be placed, a replacement check will be issued and sent to the mailing address on your student account. You should review your mailing address and keep it current for faster receipt of refund checks.

A better option would be to select direct deposit as your refund preference to avoid issues with lost mail.
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14. How long does it take to receive a replacement check that was lost in the mail?

A replacement check will be mailed to the mailing address on your student account within two to five days of receiving the stop payment. You should review your mailing address and keep it current for faster receipt of refund checks. A better option would be to select direct deposit as your refund preference to avoid issues with lost mail.
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15. Why is my check coming from the Wells Fargo facility located in Tempe, Arizona?

Wells Fargo's corporate headquarters is located in San Francisco, California. Wells Fargo has branches in 39 states across the country and operational facilities geographically located to better serve our customers' needs. Wells Fargo generates and distributes refund checks for CSUDH from a facility located in Tempe, Arizona because of it's close proximity to CSU Dominguez Hills. A second check distribution facility is located in Charlotte, North Carolina. Wells Fargo is able to reduce delivery time to CSUDH students by using the Tempe facility for check generation.

Please visit wellsfargo.com for additional corporate information.
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