Collections and Customer Service

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Location:   Welch Hall, 2nd Floor, B-270
Office Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.
Telephone:   (310) 243-3780
Fax:   (310) 516-4064

Kathy Elkins, Assistant Manager, Student Financial Services
Valerie Armstrong, Accounting Technician
Joe Medina, Collections Specialist (Last Names A-L), (310) 243-3136
Lorna Johnson, Collections Specialist (Last Names M-Z), (310) 243-2418

Among the services provided are:

  • Student Account past due balances
  • Federal Perkins student loan collections
  • Student Account Research
  • Payment History analysis

Collections and Customer Service - We will assist with debt management, deferments, cancellations, and special repayment agreements as a means to ensure that students are aware of and responsible for the outstanding balances on their accounts.  Collections and Customer Service works with our billing service, ECSI and collection agencies, as needed to recover past due balances.

If a student account becomes past due the student may not be able to register for future terms or receive other University services such as transcripts, graduation documents, etc. By the end of each term the University will initiate a collection process that may result in the account being assigned to a collection agency.  The University is only able to contact students that have current contact information, including e-mail address, mailing address and phone number.  

If the student account has been assigned to a collection agency, the student must contact the agency directly by using the appropriate links on this webpage.